Help & support

Yes. The free readiness check starts with airline-specific eligibility questions for the airline you are targeting. Airline requirements can change, so anything that cannot be confirmed is flagged for you to clarify rather than guessed.

Eligibility checks cover Emirates, Etihad Airways, Qatar Airways, Riyadh Air, Saudia, flydubai and Air Arabia. Deep-dive guides exist for Emirates, Etihad Airways and Riyadh Air. Where no genuine guide exists, Assessment Success uses a verified stage brief based on your actual invitation, and Skywing never substitutes another airline’s guide.

Unresolved facts stay unresolved. Your result separates what is known from what still needs verification, and it can tell you to clarify one point with the airline before you spend time or money on preparation.

A prior rejection is part of the Reapplication state. Most Gulf airlines mandate a cooldown period (typically 3 to 6 months) before you can reapply. Skywing checks your cooldown status, reviews what went wrong in your previous application or interview without guessing, and helps you build new, genuine evidence before re-entering.

Four services, charged in US dollars: Cabin Crew CV Only ($19.99), Get Invited ($79), Assessment Success ($149) and Full Support ($249). Each is a one-time payment unless a checkout explicitly says otherwise.

Yes. Full Support includes an optional 2 × $129 USD instalment plan ($258 total, billed 30 days apart). Your active support and mentor assignment begin immediately with the first payment. CV Only, Get Invited and Assessment Success are one-time payments.

Skywing structures candidate support around 5 distinct audience states: Exploring (verifying eligibility before applying), Preparing (building an airline-ready CV and application), Submitted (understanding live portal status without panicking), Invited (preparing for HireVue, Assessment Day or final interview), and Reapplication (identifying gaps after a past rejection and observing reapplication cooldowns). Your next move is matched directly to your current state.

No. The Emirates Premium Course is bundled companion material, not sold standalone. It is included at no extra cost with Get Invited, Assessment Success and Full Support for candidates targeting Emirates. This keeps preparation focused on clear outcomes rather than an unbundled store of separate products.

Start with the free readiness check. It looks at your airline, stage and history and recommends one next move. As a rule of thumb: CV Only is for CV work, Get Invited for one supported application, Assessment Success for a selection stage you have been invited to, and Full Support for continuity across applications and stages.

Yes. The free personalized result needs no account to start and takes a few minutes. You can create an account afterwards to save your diagnosis, recommendation and journey.

An invitation is a stage change, so the focus moves to the selection stage in front of you, not back to the CV. Assessment Success is built for that stage. Full Support can continue after an invitation, while Get Invited does not.

Only after the required intake is complete and the service is activated, so none of your support time is wasted. Get Invited runs 7 active days, Assessment Success 21 and Full Support has a 30-day base window. CV Only has no support window; its delivery target starts after complete intake.

Your service workspace opens and you complete an intake: your CV or background for CV work, or the stage you are preparing for in Assessment Success. Once intake is complete the service is activated, your support clock starts and, where your service includes one, your mentor is assigned.

Not automatically. Silence is not proof of rejection, and Skywing separates what is known from what cannot be inferred. Your result will say what to do next, and that can simply be to wait.

Where a service includes sessions, you request each one when it will be useful. Assessment Success includes 2 sessions of 20 minutes, and Full Support 3 sessions of 30 minutes. Missed or rescheduled sessions follow the booking details given for that session.

Yes. For CV work you can upload your existing CV, build a new one from your information, or reuse the CV from your readiness check.

CV Only and Get Invited have a delivery target of 24–48 hours, counted from complete intake and service activation. It is a delivery target, not a promise about airline results.

CV Only, Get Invited and Full Support each include 1 CV revision. When your CV is delivered you review it, then request the revision or accept it as final. Assessment Success does not include CV work.

With Get Invited, your advisor verifies the airline’s live portal fields, uploads, file limits and declarations immediately before every submission.

US dollars (USD). Any local-currency amount we display is an approximation for reference only. The final price and currency are always shown at checkout, before you pay.

Stripe processes payments. Skywing may receive identifiers, payment status, amount, currency, customer email and product references needed to confirm and fulfil a purchase, but it does not receive or store your raw card number or CVV.

We review each request against the service you bought, how much fulfilment has taken place and any rights that apply by law. If you ask before personalized work, human support, a scheduled session or access to included digital material has begun, we review the request and any applicable consumer cancellation rights. Once personalized work has begun or been delivered, a full refund may no longer be appropriate or available, subject to applicable law.

Not by itself. A rejection, no response, failed Assessment Day, visa or medical issue, or lack of a job offer is not a basis for a refund. Skywing sells preparation and support, not an airline decision.

If Skywing misses an included deliverable for reasons within our control, we extend your active support period by the time reasonably needed to complete it, capped at 7 additional active days. It does not replace refund rights that apply by law, and it does not cover airline response times, hiring outcomes, eligibility, visa or medical decisions, or delays caused by missing, late or inaccurate information from you.

Depending on how you use Skywing: account details, your target airline and eligibility answers, readiness responses, CVs and documents you choose to upload, service intake information, mentor messages, session details, application status, purchase records and technical journey events used to run and improve the platform.

No. We do not sell candidate personal data to advertisers, and we do not use journey analytics to make airline hiring decisions.

Mentors may access your information only as needed to deliver the services assigned to you. Support messages and service records are restricted to you and authorized Skywing personnel. Upload sensitive documents only when a service genuinely requires them.

Skywing may use an AI assistant for routine support questions, and it is identified as AI. You can ask for a human mentor at any time during an active support window, and sensitive matters can be flagged for human review. AI suggestions never change your confirmed recruitment stage.

Depending on applicable law, you may have rights to access, correct or delete your personal data and to object to or restrict certain processing. Send Skywing a privacy request; the privacy policy explains how.

No. We do not guarantee an invitation, Assessment Day result, job offer, visa, medical approval or employment outcome, because airline decisions are outside our control. We help you prepare and present your genuine background clearly.

No. Skywing is an independent preparation platform, not an airline, recruitment agency or employer, and it is not affiliated with or endorsed by any airline. The airline makes every recruitment decision.

No. Skywing uses the information available to it and does not claim confidential access to airline scoring systems. Airline requirements and recruitment processes can change.

Human support is available only during the active support window attached to your service. Your earlier messages stay visible after the window closes, but new support messages may be disabled.